Getting even tougher to support Sonos with their obvious desire to take clients from under us.
They are now offering free installation. Which is why they want your clients email to sell to them directly.
I just had a client from about 2 years ago buy a play:1 from them and they sent someone out to install it for free (saved me a trip... Or so I thought). While there, he glanced at her home theater set up (KEF LS50s and Marantz SR5010 with mx890 and Sonos connect) and told her it was no good and she should get the Sonos Beam instead. Thinking it must just be something new, and it was cheap, she agreed.
I get a call Friday asking to help him install it over the phone because he had been there for 8 hours and couldn't figure it out.
Needless to say, I told her to tell him to take his product and leave and I would be over this week.
I get there and she is non stop apologetic, says she'll never "cheat" on us again. It was funny in the end, but a nightmare if Sonos keeps this up.