On August 3, 2018 at 14:53, thecapnredfish said...
Most speed issues are wireless related and test by the customer on those crappy speed test sites.
OK, but Spectrum and ATT both use Ookla and it's common to see the wireless speed at about half of the wired speed when the customer went out and popped for a cheap router or in some cases, say "I know what I'm doing" when network setup is offered.