If I remember the MMS-1e had just stopped communicating with the Pyng Hub. A reboot solved the issue as there was not a firmware update to be completed.

Ironically the customer contacted me on the weekend with the issue happening again, had them reboot the MMS-1e and issue resolved. I am not sure if there is a firmware update required for their unit.

Wish there was a way that you could automatically install updates on these units at a specific time of day. I know Pyng will now automatically install updates to any device connected to the system, however I believe it is limited to the Crestron devices.