The hold times still suck. Yea we can do the call use back thing, but we are still waiting for a phone call back over an HOUR !! Not good when you are onsite.

And the other thing that drives me nuts that you guys do is when you announce on your website that Customer Service and Tech Support teams won't be available for a couple of hours. REALLY !! Its one thing for maybe customer service maybe being limited, BUT even tech support, to NOT be around?

We wait hours now when tech support is around. I can't imagine the backlog when its 2 hours of break time, meeting time, or whatever your excuse is to shut down tech support to us dealers !!!