A couple of things here...
On April 16, 2018 at 14:44, Greg C said...
Well, if you are buying most of the Crestron gear from the internet, you are not exactly a loyal client.
On April 18, 2018 at 12:40, diesel said...
You misunderstand, I didn't buy the product off the internet the client did.
First, when the client buys off the internet, he's being sanguine about the risk that the equipment might be defective, or at least has no warranty (unless, ironically, Crestron's willingness to give GREAT support actually undermines the dealer if a client buys defective stuff on the internet and then Crestron makes good on it!).
Second, the client who buys stuff off the internet not only shows that he doesn't care much about the warranty, he also shows that he doesn't care much about the installer's ability to stay in business. He's willing to directly steal money from the dealer while indirectly stealing from the dealer by undermining the dealer's relationship with Crestron.
Yes, this is theft. If you design a system with the intention of supplying the equipment and the client buys from somewhere else, he
a)steals your time and your expertise when he decides to buy that way, then
b) steals your profit when he buys, and furthermore
c) steals your reputation with Crestron if service is ever needed.
The customer who buys off the internet is the sleaziest of any of the folks mentioned in this entire thread.
