On April 12, 2018 at 19:29, Greg C said...
I am a very small customer with Crestron. Yet they did show up on site for advance tech support at a client at N/C. There never was any talk of it being billable at all. Diesel, did you talk to your rep, or is this what you heard from your boss?
Most reputable companies will do this. But you better believe you get a notch on your dealer record. One of the C4 companies around here had to have tech support out numerous times and they cut him. When i was at training the trainer said that he walked into a job so bad he called the rep and told them they needed to be imediatly terminated. Control4 actually had a few other field technicians come out and redo the job on C4s dime to make it right.
its in the companies best interest to make jobs right. Im sure if it ends up being the fault of crestron, C4, savant they wont nix you!
