Happy to provide a little bit of insight.

Many of you have already said and shared your stories. Customer Service is one of the most important pillars of our business. It is how we got started 10+ years ago.

We do not shut down accounts due to lack of buying activity. As you all know you can lose partner rewards perks from not buying but that is normal. As long as you are still in the industry your account will stay active.

Dawn Boland, our VP of Customer Care is ready to answer any further questions you might have on this specific topic in reference to SnapAV. You can email her at [email protected]. I want to avoid discussing specifics on the forums.