Here's a post from an hour ago, purportedly from someone working for AT&T:
New Directv GUI - ATROCIOUS DISASTER! - Are you kidding me?
Hello Everyone,
I appreciate the continued feedback. Some of you have been providing screenshots and detailed bullet point information that has been very helpful. I am continuing to capture all of your feedback and getting it to the developers and engineers. I wanted to take a moment to share what I have captured to make sure I haven't missed anything. If there are any issues that aren't included in this list, please let me know so I can get them added.
A couple of notes to keep in mind. First, this is only a summary of concerns. I have gone through all 2300+ responses and categorized them in the list below. The detailed information you have been providing is included when I send this to our teams to be addressed though. Second, some of the concerns below will be prioritized higher than others. As an example, things like Font, Lag, and Recording Issues are definitely a primary focus. I will keep you updated as I learn more about releases, updates, and improvements.
Picture Resolution Not Saving After Update Channel Icons Too Small Design Issues – Tile format, Complicated Navigation, Tile’s Too Large, More Button Presses for the Same Tasks Missing Features – Date Not Showing, Colored Buttons Removed, Caller ID Playback Bar – Too Large and Too Dark Info Bar - Too Large and Too Dark Playlist Menu – Delete Options Missing and Series Setup Issues Recording Options – Can’t Tell What is Being Recorded and Recording on Wrong Channels Search Function Issues Overall Lag of UI Font – Blurry Text, Text Color Contrast, Text Size too Small
Please continue to send your feedback. We are reading every post, even the ones about ADA, BBB, and AARP concerns.
Thank you,
Tim, AT&T Community Strategy
The ADA, BBB and AARP concerns have to do with a bunch of these people threatening to sue regarding age discrimination, as reducing the size of the fonts, especially as much as they have, is de facto age discrimination, as a major component of the complaints is the size of the new font. Why age discrimination? Because, as a group, older people typically have worse eyesight than younger people.
Another person writes:
As the old adage goes, "you can't polish a t@rd". changing fonts and colors is nowhere near what needs to be done.
The old guide needs to go back in place, and your team needs to start from scratch, using user suggestions, not management directives.
Since the bigger picture is redesigning more for the sake of data-mining and increased nag space for pay sales, I'm not very optimistic. It's ATT, folks.
