On April 4, 2018 at 15:49, Derek@SnapAV said...
We strive to have the absolute best customer service and tech support around. Losing a customer due to our service is unacceptable for us. At the very least I would like to make sure that we can improve for the future.
Does Snap have minimum annual purchase quantity minimums? If so, a very biased interpretation of that policy would be "they don't want my business."
Again, we're probably not getting the whole story.