I'm guessing he is an end-user - rather than an AV dealer. If not - he is a Ghost on the internet as an AV business which would support SAV's position.

maybe he just wanted to buy the product and didn't like any of the local dealers. since you cannot buy it anywhere except a custom dealer (SNAP dealer) he was trying to go direct to the source.

I'm guessing -

Mark - if you like the product why not ask a dealer on here to help you out?