Their customer service is great, I don't think any active member here would dispute that. Some people will complain about issues with their products that have a power cord or first gen items and "affected" items; it's all debatable.
They have always taken care of me, and I float in and out of their rewards programs depending on my mood. Hell, they replaced a 4x4 matrix that was more than a bit out of warranty for me (client's) last year.
"There's a big difference between winging it and seeing what happens. Now let's see what happens." ~MacGruber
