On March 15, 2018 at 23:31, Techsquad said...
We had problems several times wiring all sonos amps and bars to the switch. Sonos support says we should only wire one and leave sonos talk to each other via their own wireless. The thing is that we use the amp as the surround ( via the 192.168.xxx.xxx:1400/wiredsat.htm ) and we HAVE to have them wired.
What happens is that somewhere in the middle of the sonos configuration the network crashes, as the sonos devices pushes the network out of it's ports the same time it's receiving the newtork on the other port ( if you can understand what I mean )
we have called sonos MANY times. everytime we lie to them we have a certain model of router, and after an extensive wait and failed tries, they say that our modem is NOT COMPATIBLE with sonos. we even asked: so what router do you recommend? and based on their answers, next time we tell them we have the router they recommended last time, and they still say it's not compatible. They give this answer as an excuse when nothing can fix the problem.
The moment we disconnect the RJ45 off the sonos amps, the network comes back instantaneously, however, the surround will not work.
the Network we always use is Araknis, don't really know if that could be an issue. inputs are appreciated! Thanks
You are definitely suffering from a network loop in your network from Sonos. One of your Sonos products has been set as the Root Bridge of your netowork. All traffic is trying to funnel itself through this device. It is not an incompatibility with a specific router it just most routers to do not actually support the management of STP. This problem can occur with many other products not just Sonos.
You have a few options to try. Leave only one Sonos hardwired and let everything via SonosNet funnel through that one hardwired to your switch.
If you are going to leave everything hardwired then you need to disable the wireless radio on everything Sonos. You should only need SonosNet if you have any kind of wireless Sonos device.
The best solution is a managed switch that can manage STP. It is really quick to setup and manage. The current protocol to use is RSTP. No need to configure for just STP as it is all backwards compatible. Our tech support team should be able to take you through this process if you need more help.
Shoot me an email if you have any questions on this
[email protected]Edit: Read more here. Hopefully it is OK that I link this....
Spanning Tree Protocol Guide
Last edited by Derek@SnapAV on March 19, 2018 10:56.
