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Anyone having problems with all Sonos devices wired to the network?
This thread has 20 replies. Displaying posts 1 through 15.
Post 1 made on Thursday March 15, 2018 at 23:31
Techsquad
Long Time Member
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We had problems several times wiring all sonos amps and bars to the switch. Sonos support says we should only wire one and leave sonos talk to each other via their own wireless. The thing is that we use the amp as the surround ( via the 192.168.xxx.xxx:1400/wiredsat.htm ) and we HAVE to have them wired.

What happens is that somewhere in the middle of the sonos configuration the network crashes, as the sonos devices pushes the network out of it's ports the same time it's receiving the newtork on the other port ( if you can understand what I mean )

we have called sonos MANY times. everytime we lie to them we have a certain model of router, and after an extensive wait and failed tries, they say that our modem is NOT COMPATIBLE with sonos. we even asked: so what router do you recommend? and based on their answers, next time we tell them we have the router they recommended last time, and they still say it's not compatible. They give this answer as an excuse when nothing can fix the problem.

The moment we disconnect the RJ45 off the sonos amps, the network comes back instantaneously, however, the surround will not work.

the Network we always use is Araknis, don't really know if that could be an issue. inputs are appreciated! Thanks
Post 2 made on Friday March 16, 2018 at 00:03
cgav
Select Member
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1,568
It sure sounds like a network switching loop. If we have one of those, end up with the same result.
Post 3 made on Friday March 16, 2018 at 01:09
SB Smarthomes
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I do a lot of Sonos and always hardwire every device.  The trick is to disable the radios in the Sonos devices.  A quick web search will show you how.
www.sbsmarthomes.com
Santa Barbara Smarthomes
Post 4 made on Friday March 16, 2018 at 04:00
dunnersfella
Long Time Member
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309
Do your Sonos products have a static IP address?
This industry is not getting cheaper and cheaper, we're simply convincing ourselves that we have to push the cheapest option to customers.
#makesonosgreatagain
Post 5 made on Friday March 16, 2018 at 07:31
goldenzrule
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You have the amp wired to the switch and not directly to the playbar?
Post 6 made on Friday March 16, 2018 at 08:13
buzz
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Techsquad,

From your description, this issue seems like a network loop. If you use managed switches, make sure that STP is enabled, not RSTP. Consult this list.

If there is a BRIDGE in the system make sure that its power supply puts out about 5.1V. Below 5V BRIDGE will become erratic.

I have heard that there is a potential issue between Aracknis routers and Sonos. This issue is still a conversation and has not been formally added to the list. I don't have any direct experience here because I don't use Aracknis.

By the way, Sonos support can usually figure out which switches and router you use, regardless of what you say. I don't know if they take the time to dig this out on every call. If I was on their end of a support call and discovered the inconsistency, I'd throw you into the "flake" bin.

Last edited by buzz on March 16, 2018 08:24.
Post 7 made on Friday March 16, 2018 at 09:28
thecynic315
Senior Member
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1,001
The issue is Sonos causes network loops so you have to use managed switches and take care of Spanning Tree and Loops.
Post 8 made on Friday March 16, 2018 at 09:33
highfigh
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On March 15, 2018 at 23:31, Techsquad said...
We had problems several times wiring all sonos amps and bars to the switch. Sonos support says we should only wire one and leave sonos talk to each other via their own wireless. The thing is that we use the amp as the surround ( via the 192.168.xxx.xxx:1400/wiredsat.htm ) and we HAVE to have them wired.

What happens is that somewhere in the middle of the sonos configuration the network crashes, as the sonos devices pushes the network out of it's ports the same time it's receiving the newtork on the other port ( if you can understand what I mean )

we have called sonos MANY times. everytime we lie to them we have a certain model of router, and after an extensive wait and failed tries, they say that our modem is NOT COMPATIBLE with sonos. we even asked: so what router do you recommend? and based on their answers, next time we tell them we have the router they recommended last time, and they still say it's not compatible. They give this answer as an excuse when nothing can fix the problem.

The moment we disconnect the RJ45 off the sonos amps, the network comes back instantaneously, however, the surround will not work.

the Network we always use is Araknis, don't really know if that could be an issue. inputs are appreciated! Thanks

Network loop, broadcast storm, take your choice but turn the radios off.

Luxul is a partner but they still need to work with everyone's hardware- after all, they were a networking company before they got into audio, as they say in their training info.

I was looking at YouTube videos yesterday for Luxul and saw a title called something like 'Best Practices for Sonos' - look for that and maybe it will help.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 9 made on Friday March 16, 2018 at 09:48
buzz
Super Member
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Unmanaged switches don't usually cause loops unless they are on the hardware list. Managed switch setup needs to be checked because they may not have STP enabled or it might default to RSTP. Sonos does not support RSTP.
Post 10 made on Friday March 16, 2018 at 10:17
Impaqt
RC Moderator
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On March 16, 2018 at 01:09, SB Smarthomes said...
I do a lot of Sonos and always hardwire every device.  The trick is to disable the radios in the Sonos devices.  A quick web search will show you how.

+1000

Stop reading everything else.

Do This.
Post 11 made on Friday March 16, 2018 at 10:28
buzz
Super Member
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One can disable the radios if all of the units are wired. If one or more units is wireless, at least one of the wired units must have its radio enabled. Note that, if one calls Sonos support, they will instantly discover the radio hack and suggest that you enable the radios before calling back.I'm aware of the hack, but have never needed to use it.
Post 12 made on Friday March 16, 2018 at 11:21
fcwilt
Senior Member
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1,283
"Hack"

I wouldn't call a function built into the firmware a hack.

They provide the option to turn the radios off and keep them off so it would seem they understand the need.

Frederick
Regards, Frederick C. Wilt
Post 13 made on Saturday March 17, 2018 at 00:17
Impaqt
RC Moderator
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On March 16, 2018 at 11:21, fcwilt said...
"Hack"

I wouldn't call a function built into the firmware a hack.

They provide the option to turn the radios off and keep them off so it would seem they understand the need.

Frederick

Agreed. Its definitely not a "hack" at all. I've never had Sonos say a single thing about the Radio being off when I called for support.

Probably because I dont call for network problems because the network works great once all the RF is disabled.
Post 14 made on Saturday March 17, 2018 at 00:41
dunnersfella
Long Time Member
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Posts:
October 2016
309
Hardwiring (with the Sonosnet turned off) will also improve the WiFi performance in your customers residence. I struggle to see why you wouldn't do it when all the Sonos products are hard-wired.

Well, except for those who want to 'just turn up, throw in a Play 1 and bolt out the door. You know, hacks who only want it to be 'easy because tech is hard'.
This industry is not getting cheaper and cheaper, we're simply convincing ourselves that we have to push the cheapest option to customers.
#makesonosgreatagain
Post 15 made on Monday March 19, 2018 at 10:33
Derek@SnapAV
Long Time Member
Joined:
Posts:
November 2017
41
On March 15, 2018 at 23:31, Techsquad said...
We had problems several times wiring all sonos amps and bars to the switch. Sonos support says we should only wire one and leave sonos talk to each other via their own wireless. The thing is that we use the amp as the surround ( via the 192.168.xxx.xxx:1400/wiredsat.htm ) and we HAVE to have them wired.

What happens is that somewhere in the middle of the sonos configuration the network crashes, as the sonos devices pushes the network out of it's ports the same time it's receiving the newtork on the other port ( if you can understand what I mean )

we have called sonos MANY times. everytime we lie to them we have a certain model of router, and after an extensive wait and failed tries, they say that our modem is NOT COMPATIBLE with sonos. we even asked: so what router do you recommend? and based on their answers, next time we tell them we have the router they recommended last time, and they still say it's not compatible. They give this answer as an excuse when nothing can fix the problem.

The moment we disconnect the RJ45 off the sonos amps, the network comes back instantaneously, however, the surround will not work.

the Network we always use is Araknis, don't really know if that could be an issue. inputs are appreciated! Thanks

You are definitely suffering from a network loop in your network from Sonos. One of your Sonos products has been set as the Root Bridge of your netowork. All traffic is trying to funnel itself through this device. It is not an incompatibility with a specific router it just most routers to do not actually support the management of STP. This problem can occur with many other products not just Sonos.

You have a few options to try. Leave only one Sonos hardwired and let everything via SonosNet funnel through that one hardwired to your switch.

If you are going to leave everything hardwired then you need to disable the wireless radio on everything Sonos. You should only need SonosNet if you have any kind of wireless Sonos device.

The best solution is a managed switch that can manage STP. It is really quick to setup and manage. The current protocol to use is RSTP. No need to configure for just STP as it is all backwards compatible. Our tech support team should be able to take you through this process if you need more help.

Shoot me an email if you have any questions on this [email protected]

Edit: Read more here. Hopefully it is OK that I link this....Spanning Tree Protocol Guide

Last edited by Derek@SnapAV on March 19, 2018 10:56.
SnapAV Product Training Specialist
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