Glad to hear you were able to get taken care of this morning.

I wish we could have gotten you taken care of last night so you could have resolved the problem sooner. Especially with all of this happening in front your customer. The smallest of wins help in those situations.

I would be happy to follow up with the Tech Support team if you would like. It definitely sounds like it would be a good learning opportunity for them. Feel free to shoot me a PM with your info and I will follow up with that team.