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Topic:
well my day sucked. firmware fail on pioneer's end and then a $nap fail.
This thread has 25 replies. Displaying posts 16 through 26.
Post 16 made on Thursday January 25, 2018 at 09:24
Junior Member
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On January 30, 2017 at 23:16, gerard143 said...
Ya i hate these situations. Both the client and his wife were home and as this is happening I am sitting there thinking to myself lovely. Now this guy is going to think exactly what you said.... did he buy the right product... is he second guessing his installer now.

I am sure snap will handle it better when I call in the morning and tell them I am now sitting at about 6 hours now and it is still stuck at 70%. Come morning time i'll be over 14 hrs.

Used to use denon as my go to brand and had good luck in past but hearing horror stories. Trying to decide what brand I want to focus on going forward. I keep hearing yamaha is a good bet. For this particular install this receiver spec wise fit the bill perfect. But i guess it wasn't so perfect after all.

I guess shame on me perhaps... i should know better and expect these kinds of issues. It's unfortunate that you have to plan for this kind of stuff but seems nowadays you do. Should have played with a new brand on my own time in my own home before putting it to use in the field. Of course even if I did that I could still have be ok at home then had a random issue in the field, ya just never know.

I had an error code of 0 -82 when trying over usb. No clue what the hell that code is. Can't find a listing anywhere online.

-update.... Snap took care of me this am. yay!

Glad to hear you were able to get taken care of this morning.

I wish we could have gotten you taken care of last night so you could have resolved the problem sooner. Especially with all of this happening in front your customer. The smallest of wins help in those situations.

I would be happy to follow up with the Tech Support team if you would like. It definitely sounds like it would be a good learning opportunity for them. Feel free to shoot me a PM with your info and I will follow up with that team.
SnapAV Technical Trainer
Post 17 made on Thursday January 25, 2018 at 09:28
diesel
Senior Member
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Been using Pioneer (mostly Elite) for many years and have had very few issues...far less than Denon or Yamaha ever gave us. That's not to say there wasn't a few models that had issues, but those were typically due to manufacturing issues of internal components that Pioneer could not have foreseen. I do agree the online firmware was touchy and found downloading was a much better solution.
Post 18 made on Thursday January 25, 2018 at 09:34
highfigh
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On January 25, 2018 at 08:23, Brad Humphrey said...
I know the original poster from a year ago, said he did all those things. Pioneer is just junk... period!
Glad that worked for you to get your receiver working again. But you still have 1 problem = you still have a crappy Pioneer VSX-832.

Are you going to have problems out of every Pioneer you buy? Of course not, otherwise they would have no sales at all. The internet would be filled with horror stories about Pioneer everywhere.
But the fail rate is high enough that us installers see it. And that is unacceptable. And even if you get a 'working' unit, Pioneer is so flaky that you probably wish it wasn't. And then there is the sound quality... meh!

History lesson:
Pioneer use to make some great stuff in the 70's. Starting in the 80's, they went thru these cycles = They would make some good stuff for a few years, than crap for a few years. Back & forth.
There last good cycle was with the awesome Pioneer Plasma displays.
I'm sad to say that I don't think Pioneer will ever recover from this last (long) cycle of crap products. For the 1st time their entire line from home to car audio product has been absolute crap for many years now, all at the same time.
Lesson = Do NOT use Pioneer product these days.

C'mon, don't sugarcoat it!

The stuff from the '70s was good, reliable and most of it is probably still working, but the specs weren't amazing. However, that doesn't tell the whole story, as we all know.

They definitely have had some periods where they made a lot of crap. That variability is the reason I haven't been selling them, even though most of my suppliers offer it. I haven't sold ANY Onkyo.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 19 made on Thursday January 25, 2018 at 09:49
goldenzrule
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On January 25, 2018 at 09:28, diesel said...
Been using Pioneer (mostly Elite) for many years and have had very few issues...far less than Yamaha ever gave us.

This part is very hard to believe.
Post 20 made on Thursday January 25, 2018 at 10:44
burtont62
Active Member
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507
On January 25, 2018 at 09:24, [email protected] said...
Glad to hear you were able to get taken care of this morning.

I wish we could have gotten you taken care of last night so you could have resolved the problem sooner. Especially with all of this happening in front your customer. The smallest of wins help in those situations.

I would be happy to follow up with the Tech Support team if you would like. It definitely sounds like it would be a good learning opportunity for them. Feel free to shoot me a PM with your info and I will follow up with that team.

It was a year ago. I wish people wouldn't resurrect year old threads using keywords.
Post 21 made on Thursday January 25, 2018 at 10:45
burtont62
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On January 25, 2018 at 03:44, Fixing VSX-832 said...
I just went thru this tonight. I can't remember the exact things I did to fix it but this should get you there.
Download the firmware update from Pioneer unzip it and place the unzipped files on a basic thumbdrive then place the unzipped file on the drive. Unplug the unit for 10 seconds while unplugged then with two hands press the AUTO/DIRECT and power button then plug the unit it with the other hand you should see Recovery USB then slide the thumb drive in the front USB socket. It should soon start updating then when it says Success!! pull the thumb drive out and press power on the unit and off you go..

This was a year ago, probably been fixed by now. For the future we all got it, so thanks. But really? Don't bring back these old threads without good reason. F
Post 22 made on Thursday January 25, 2018 at 12:21
diesel
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Hundreds of units over the last decade and I know of roughly 10 that have failed, two in the same house that failed at the same time due to a defective TI chip. Almost every single system we put in has a Furman line conditioner and we are typically using upper-mid to high end Pioneer Elite receivers in so no idea what the lower end of Pioneer's line is like.
Post 23 made on Thursday January 25, 2018 at 12:33
Ernie Gilman
Yes, That Ernie!
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Listen, the guy who dredged this up from the swamp
a)is a new member so he hasn't seen how pissed off we get at ourselves when we comment on an old old thread just because we didn't notice how old it was before some newbie resurrected it and then we added our comments, and
b)I think (a) just about covers it.

That said, when I started earning my keep in audio in late 1970, the industry was reeling from massive use of some of the earliest ICs, I believe made by Fairchild. ONE HUNDRED PERCENT of those ICs failed when the amps or receivers got warm enough for long enough.

And that said, Pioneer equipment seems to be toys on the rare occasion that I run across them.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 24 made on Thursday January 25, 2018 at 13:02
Brad Humphrey
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The guy that bumped the thread just wanted to help by giving instructions on what he did, that worked to fix his unit.
I really don't see anything wrong with that, it continued the thread on its original intent. And it is still relevant to someone searching for an answer, as there are likely MANY of those receivers out there - because they were so dirt cheap (dirt cheap for a reason).
Post 25 made on Thursday January 25, 2018 at 13:09
Brad Humphrey
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On January 25, 2018 at 12:21, diesel said...
Hundreds of units over the last decade and I know of roughly 10 that have failed, two in the same house that failed at the same time due to a defective TI chip. Almost every single system we put in has a Furman line conditioner and we are typically using upper-mid to high end Pioneer Elite receivers in so no idea what the lower end of Pioneer's line is like.

If one were to sell Pioneer, then the Elite units would have been the only way to go. They were built to better standards than the regular Pioneer and usually featured better components. So not surprising, also better performance.

BUT! The last few years when I have looked at the Pioneer Elite stuff, it does not look like they still do that anymore. It looks like just regular Pioneer stuff with an Elite badge, added warranty, and that is about it. The few I have installed for customers in that last few years, all seemed to follow that assumption by me.
Post 26 made on Friday January 26, 2018 at 09:48
dcci
Long Time Member
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On January 25, 2018 at 09:49, goldenzrule said...
This part is very hard to believe.

+1, especially with regards to Yamaha. Our go-to for years, dozens in the field, with maybe 1 or 2 failures. Denon? Left them after the disastrous late 2000's QA problems after the move to China.
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