On November 6, 2017 at 01:20, Ernie Gilman said...
I suppose I HAVE been operating under a "preconceived notion."
It seems pretty reasonable to me, though, that when several years' worth of DirecTV receivers have responded to RF control when you get and use an RF remote, that this will continue to happen unless the distributor happens to tell you that this and such new receiver needs not only the usual and accepted RF remote, but that the antenna is not built into the unit.
Now expand that to a clear and complete list of LNBs and SWiM products, a list that would make it possible to know ALL about the current models and system arrangements. A LOT of information is out there, but it's all incomplete and therefore not necessarily accurate.
It actually seems like DirecTV doesn't want all their information to be available from one place.
I called 800-DIRECTV, not a distributor. I'm not a DirecTV dealer, installer and when I need to talk to them, I call. I also prefer to cut the crap and ask for Tier 2 as soon as they answer.