Most XSM customer service agents I've spoken with are from Eastern Europe.
I bought a new car this past year and it came with a free year.
Already had it in the old car - I had to 'sign up' as a new account, to get the free year. I'm certain they are really hurting for customers. I think they will shutter within a few years.
Tell your clients to complain often, and XSM will lower the annual price. I learned this after 10+ years. Until a couple years ago, I was paying $300/year for home and car.
TB A+ Partner Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense. -Buddha
