On May 24, 2017 at 23:18, Mogul said...
I know, I know...
I have an client that bought a bunch of equipment from BB years ago, including Logitech Harmony 900 and 650 remotes and blasters on two different systems. I just completed display and AVR upgrades/replacements and they're now asking me to update the remotes to make them work again [they'd not been using them for years because they switched TV service providers, which "broke" the remotes].
I haven't messed around with Logitech in years, but [reluctantly] agreed to look into it. Upon downloading the software, I didn't see an obvious way to capture what's already in the remote and didn't want to go too far into the process with the remote USB connected and risk losing the programming altogether before appealing to you'ins.
Is it possible to extract the programming from the remote? If so, how?
TIA
You can also call Harmony's Tech Support and have them clone the account if the user doesn't have the log in ID. Best Buy uses a string of number followed by the customer's
[email protected] as the sign-in and it may show up as soon as you plug it in, but you'll need Harmony to create a new account with a password you can use. Because the log in probably doesn't use the customer's e-mail address in the account, it's unlikely that clicking 'Forgot Password' will result in seeing an e-mail message.
I would download the new software and get access to the dealer portal- that allows more control of and access to accounts, as well as keeping all of them in one place.
