It takes them two days to respond to an email. That first one I wrote about was ignored for two weeks.
They want us to ship it to them and if they conclude that the problem was a manufacturing flaw, they'll pay us back for the shipping and fix it.
They don't mention where it gets shipped to. It was made in the PRC, so probably China.
They don't mention what the possibilities are if they determine that someone played the thing way too loud and blew the amps.
The tweeter doesn't play, but I rapped the thing on the jaw and the two tweeters crackled to life for a moment. The bass plays but it's horribly distorted and low in volume. I don't think replacement drivers will suffice!
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw