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Original thread:
Post 5 made on Monday March 27, 2017 at 14:13
Ernie Gilman
Yes, That Ernie!
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December 2001
30,104
On March 26, 2017 at 23:04, designed said...
I was just at a friend's house who has an 850d, one day he couldn't turn the TV on so he moved the plug thinking it was the outlet.

The first time you "solve" a problem by the one act of moving to another socket, you won't notice that the list of things you did was not this:
1.move to another socket

It was this:
1.unplug
2.move to another socket
3.replug
The last step is to realize that #2 didn't affect the problem at all.

This is why it's so important not to move, or even inspect, anything until the client has shown you the problem. Any act can introduce a variable that you don't notice right away, making it take longer to solve the problem.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw


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