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Topic:
Sony Android TV Issues
This thread has 5 replies. Displaying all posts.
Post 1 made on Sunday March 26, 2017 at 20:24
Atlas Cinema
Long Time Member
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February 2006
35
Has anyone encountered issues with Sony TV's with the Android Platform..I installed two of the 65" 930D models last year with two separate clients, and both are having issues with pop up messages, that certain apps need to close because they have encountered a problem, and u have to use the Sony remote to select yes or no to get the message to disappear. Also, if you try and pull up the "smart hub" to access apps and stuff, it can sometimes take up to a minute for it to finally pull up after pushing the Home button...One client has gotten messages claiming there was no input present and that the TV would power off in 60 seconds, even though they had a cable picture on the screen at the same time. but it does indeed power off. this will happen multiple times in an evening. They have had to unplug the TV and then reboot it to get it to at least temporarily work properly. Anyone else had anything similar happen for them? I know Sony was pushing through some major software updates around the first of the year, don't know if they might be buggy.
Post 2 made on Sunday March 26, 2017 at 20:55
TBD Brian
Long Time Member
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February 2008
203
I just had a 49" have this issue last week. Had to remove power in order to get it to do anything.
TBD Brian
Post 3 made on Sunday March 26, 2017 at 23:04
designed
Long Time Member
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Posts:
November 2012
296
I have had them freeze entirely and lose wifi but fortunately haven't experienced what you described. I was just at a friend's house who has an 850d, one day he couldn't turn the TV on so he moved the plug thinking it was the outlet. The outlet was fine, I explained to him his TV more than likely froze and told him how to reboot it with the remote.
OP | Post 4 made on Monday March 27, 2017 at 13:44
Atlas Cinema
Long Time Member
Joined:
Posts:
February 2006
35
Yes, have also had the total freeze up issues too, where u cant get it to turn off even by pushing the power button on the TV itself, and it wont respond to any remote commands. Unplugging was the only way to get it to reboot and respond.
Post 5 made on Monday March 27, 2017 at 14:13
Ernie Gilman
Yes, That Ernie!
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December 2001
30,104
On March 26, 2017 at 23:04, designed said...
I was just at a friend's house who has an 850d, one day he couldn't turn the TV on so he moved the plug thinking it was the outlet.

The first time you "solve" a problem by the one act of moving to another socket, you won't notice that the list of things you did was not this:
1.move to another socket

It was this:
1.unplug
2.move to another socket
3.replug
The last step is to realize that #2 didn't affect the problem at all.

This is why it's so important not to move, or even inspect, anything until the client has shown you the problem. Any act can introduce a variable that you don't notice right away, making it take longer to solve the problem.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 6 made on Monday March 27, 2017 at 15:04
Vertical AV
Long Time Member
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Posts:
April 2009
154
I've had a couple of the 4K 700 series Sony models do this from last year. They freeze while trying to turn off (backlight is still on but no image) or will not turn off and won't respond to the remote or hard buttons. Myself or the client has to power cycle at the outlet and its good for a while. It's only been a couple of them so far and I like to blame it on the Android they baked in. The one Sony 700 series I've done in 2017 has been fine.

I'm tempted to do one more check for new firmware on the TV's and then remove the wifi access. I don't like recommending the smart features anyway...they just need a TV. I still like the Sony TV's though overall.
Electrician, Engineer, Installer
North Country


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