Seriously? That's what you got from this thread? Clients are liars. Tell one they can't have the software and they will call the manufacturer and try some BS story like "my dealer went out of business" or "the guy that sold me this one call me back and now it won't work. I need the software so I don't get screwed again".

Instead of protecting dealers like other manufacturers, URC throws theirs under the bus with "the dealer can give it to you if he wants". Then the client just thinks you are trying to rob him by charging every time he wants to change something