I am tired of reading threads on here from the latest "victim" that bought a remote and cannot get software calling dealers assholes because they will not give the software. URC tells the end user that it is up to the dealer. F that. Either give them the damned software or don't. That is YOUR responsibility, not ours. Every other company has a hard stance on it. I am tired of basically being called an asshole by people I do not know, have never met, and will never meet simply because I am a URC dealer. I don't give a rats ass if the end users get the software. If they want to fiddle around, its on them and are not and will never be my target clientele. But to tell them that they need to find ME to give them the software and that I then have to support them? BS.

Absolutely right! I don't mean to compare URC to Crestron, but... do Crestron dealers get calls from customers who want the software because Crestron said they'd have to talk to the dealer?

You're totally on point here. We suffer every time URC doesn't straight, out in simple terms, tell the end user that the software is not available to them. Saying the customer has to talk to the installer... hey, URC ! Aren't you stating that you believe your dealers will break your policy and give out the software?

So, yeah, let's have a YES or a NO!


Time-wasting BS, at that.

And let me say it a bit differently: we're told the software is only for the dealers to have. When URC tells an end user to contact us and it's up to us, URC is telling us that they believe we are dishonest enough to agree not to share the software, then share it.

So, yeah, BS!

It's total BS Ernie. Like I said, I do not care if the end user has it. But URC should be handing it to them if they wish to allow them to have it. This whole BS policy sheds a bad light on us, when the angst should be squarely on URC.

Not sure how difficult this has to be
Panasonic CSD, aka phone systems has dealer software

You can get the software
You can get the training and commitment that gives you a dealer number

No dealer number, call your supplier for help

No dealer number, well then?

Call Apple/Microsoft support. Is it really that different?

While we are at it, can we get a tad of dealer pricing protection? They're on amazon for cheaper than some suppliers. I love getting those emails after I send a proposal over.
JT
Sorry for hijack Mike........

No, you are spot on. They "claim" to police the internet sales but clearly it is not the case.

Urc has a weird structure. I worked there. Their is a big disconnect because of nepotism. I try never had to not sell there products because I have had a look behind the curtain. I worked there when you could just download it off their site. That is what you are going to deal with.

I never thought of it as nepotism, but politics by the "owner" of the rights, Korean Osung (or however you spell it) and the US arm owned by Parks. Its a clusterfug for SURE and its hurting the company.

I feel for the US folks as their hands are normally tied and are at the whim of the more political and easily butt hurt foreign "parent".

This goes on with many products. It's not just URC.

Russound always claimed they dealt with internet sales, but never really did squat.

When I mentioned that those sales had to be coming from inside due to the lower than dealer pricing, or from distributors, I was told "No, that cannot happen.".


"So, I guess all the dealers are buying these damn things and selling them at a loss?". was my reply.



They, just like URC are doing nothing more than looking at THEIR numbers. THEY are box movers just like the retailers.

That's the facts.

Does Russound tell end users that they will not give them software, but that they can call a dealer and it's at the dealers discretion whether to give them the software?

Although I do not think the internet policing job is an easy one, it does always feel like we are being offered lip service. As you may know, if you send in a broken remote, you can get a new one back at a "repair rate", which is somewhat less than the normal dealer cost. I recently saw the Amazon price LESS than the repair rate on a certain remote that I was swapping out. Even with serial numbers, I don't suppose they provide as much diligence in hunting down transshipping dealers and distributors as we would like.

Weird, I just checked my favorite search engine, P*rn Hub, for URC and nothing came up. I can normally find whatever I'm looking for there, where are you guys looking?

While I certainly would not mind if URC stopped throwing us under the bus in regards to their software, I dont have an issue with telling clients we do not provide it.

Why would anyone?

URC is basically saying "No, we dont give it out, try your dealer"

We have the right to say "No, we dont give it out either".. And do.

Anyone asks me, I tell them the URC phone number.


A vicious cycle....LOL

:)