On January 17, 2017 at 07:47, 24/7 said...
Had a TV with a scratch on it. Purchased from Avad. I called them to discuss and it turns out it was a return. They sent me a replacement.
Wow, a lot of Avad here. Another common theme is how many people have a bad experience with them, stop ordering, Avad never cares. They just keep doing business as usual.
I generally agree--AVAD has caused me lots of headaches over the past decade and I stopped using them altogether for a couple of years. At some point, I was forced to purchase some particular brand through them and encountered one of my all-time favorite industry contacts, Paul Hansen, in the Charlotte office. The guy is ON POINT and always takes care of me (even when the rest of AVAD works against him). Clearly, Paul cannot control which particular box the warehouse three states away pulls to ship me, but at least I know he'll make it right.
If only Paul Hansen had more control of the organization...And more disposable income...Listening AVAD?
