We had a client who couldn't stop talking about how much they hated meeting with ISR. Whoever was handling the sales walk through kept saying things like "we normally don't work on houses this small" and "we might be able to squeeze a decent theater into the basement". The house was a 12k sqft 10 million dollar lake front mansion in Wilmette, IL. This was pre 9/11 and it turned out to be our first 7 figure project.