For one, he is not a business owner, so its possible the emails do not get routed to him. Secondly, I probably get 2 or so emails a day from them, ot to mention from every other vendor. They tend to get tossed to the side at this time of year. Lastly, I do think the company that prides themselves on being the most CI friendly on earth should rethink closing on a day that is filled with last minute installs and fixes throughout their dealer bases.