Only a child needs 'feelings' to know something. Adults don't. Hard facts should never include or require feelings. Children and adults who are easily deceived need to feel. Adults ignore all emotions when discussing technical issues. Adults also know any reply without 'reasons why' is best ignored. An answer without 'reasons why' is often a lie.

Does not matter if one's electricity now works. If that earth ground is not properly installed, then a serious human safety issue remains. One indication of pending danger is lights that change intensity when major appliances power cycle.

Voltage would not be that high had an earth ground existed. Not only fix an open neutral. Also inspect and fix what must be a compromised or missing earth ground.

Best is to ignore anyone who needs to 'feel' to know what is reality. Children need feelings. Children eventually grow to learn only facts matter. A high voltage number could not exist if earth ground was properly installed.

"Just the fact m'am." Who said that? Sorry. Irrelevant emotion.