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Original thread:
Post 39 made on Wednesday July 6, 2016 at 23:09
Ernie Gilman
Yes, That Ernie!
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December 2001
30,104
On July 6, 2016 at 14:37, Total Control Remotes said...
Me: (with a hint of sarcasm) "Press the button that says Watch Cable."

Despite the momentary satisfaction you get from being sarcastic this way, there's no real reason to denigrate a person who's about to write you a check. Also, you should know by now that people learn different ways, and you might have to teach someone using more than one method before they can internalize even the most obvious -- to us -- thing.

Don't be snarky with clients who don't get it. Maybe they'll get it from someone else next time.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw


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