On July 6, 2016 at 14:37, Total Control Remotes said...
Me: (with a hint of sarcasm) "Press the button that says Watch Cable."
Despite the momentary satisfaction you get from being sarcastic this way, there's no real reason to denigrate a person who's about to write you a check. Also, you should know by now that people learn different ways, and you might have to teach someone using more than one method before they can internalize even the most obvious -- to us -- thing.
Don't be snarky with clients who don't get it. Maybe they'll get it from someone else next time.