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The following page was printed from RemoteCentral.com:
My EXACT Feelings about Remote Control...
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Topic: | My EXACT Feelings about Remote Control User Interfaces This thread has 42 replies. Displaying posts 1 through 15. |
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Post 1 made on Friday July 1, 2016 at 18:28 |
Ernie Gilman Yes, That Ernie! |
Joined: Posts: | December 2001 30,104 |
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A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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Post 2 made on Friday July 1, 2016 at 18:50 |
Mac Burks (39) Elite Member |
Joined: Posts: | May 2007 17,518 |
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Yep
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Avid Stamp Collector - I really love 39 Cent Stamps |
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Post 3 made on Friday July 1, 2016 at 19:23 |
Audiophiliac Super Member |
Joined: Posts: | August 2006 3,311 |
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True.
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"When I eat, it is the food that is scared." - Ron Swanson |
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Post 4 made on Friday July 1, 2016 at 21:05 |
buzz Super Member |
Joined: Posts: | May 2003 4,370 |
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+1
I have a little five minute sales demo presentation that I use to qualify potential remote customers. What they don't realize at that point is that they have already had their instruction session.
With respect to zero instruction, we installed a multi-room remote system in a weekly shore rental. It's now into its fourth season and we have yet to receive a call about "how do we ... ."
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Post 5 made on Friday July 1, 2016 at 21:25 |
cb1 Select Member |
Joined: Posts: | September 2002 1,663 |
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I don't know how many times when I get ready to show a client how to use their remote, they grab a piece of paper to write instructions. When I hand them the remote and say " just press what you want to do". They are amazed and say "that's it?"
Paper is still blank when I leave
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why have a nice system if you cant operate it, program the remote the right way the FIRST time! |
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OP | Post 6 made on Friday July 1, 2016 at 21:44 |
Ernie Gilman Yes, That Ernie! |
Joined: Posts: | December 2001 30,104 |
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buzz and Mac, with your knowledgeable and concise answers to everything, what you wrote is exactly what I expect from you.
One time it didn't work out this way: I installed a system for a guy and programmed a Marantz RC5200 for him. The second time I showed it to him, he asked me to write out detailed instructions. I could not convince him that a glance at the screen would do it, even though he had just been using it that way.
One of my sons worked with me on that job, and the guy commented to him that I wasn't working fast enough, so I looked lazy and he gave me extra work to do. Neither my son, my wife, nor I could make any sense of that.
My son didn't care much either way that he had said it. I thought it was odd and counterproductive to give additional work to someone you think is slow or lazy. My wife instantly lost all respect for the guy for commenting that way on a person's parents.
It was Dr. Phil. This job IS an interesting ride. Oh, and no NDA was ever brought up.
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A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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Post 7 made on Friday July 1, 2016 at 22:04 |
thecapnredfish Senior Member |
Joined: Posts: | February 2008 1,397 |
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While I would like to agree. Some people are so dumb you could hand them a remote that has one button that says tv on and they would be confused. I had a guy ask me the other day why they have to paint the road with spray paints of different colors. I said they mark utility locations. He responds back why can't they paint in the grass? Because you dumb fukk, the utilities are not there. Then you get the dumb lady that calls you for a network problem and you begin to trouble shoot. She runs in saying why does my ipad not work? Pronanly because I am working on your network. A steering wheel and windshield is a user interface and many still cant figure it out. But I get the remote interface. They can push watch tv, but then do not know what the other buttons do to the cable box.
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Post 8 made on Friday July 1, 2016 at 22:57 |
buzz Super Member |
Joined: Posts: | May 2003 4,370 |
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In some circles there is a "Can't use technology" merit badge. They worked hard for that badge, they are proud of it, and they will flash it at every opportunity.
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Ernie, I have some big name customers too, but it is an unwritten agreement that I will never divulge what I found under the bed.
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Post 9 made on Friday July 1, 2016 at 23:00 |
Mac Burks (39) Elite Member |
Joined: Posts: | May 2007 17,518 |
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There shouldnt be a "tv on" or watch TV button. The button should be "watch cable tv" or simply "cable tv".
This is why i hate hard buttons for power. I dont want an "off". Off like what? Room off? All rooms off? Lights off? I dont like On buttons because the on commands should be part of the source macro.
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Avid Stamp Collector - I really love 39 Cent Stamps |
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Post 10 made on Saturday July 2, 2016 at 11:33 |
internetraver Advanced Member |
Joined: Posts: | April 2003 798 |
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A shredded good looking black dude is exactly how I pictured you in my head!
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Post 11 made on Saturday July 2, 2016 at 12:56 |
Trunk-Slammer -Supreme Loyal Member |
Joined: Posts: | November 2003 7,459 |
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Complain I heard ONE time:
Why do I have to push two buttons?
The remote was set up to use the ON button to turn on everything in the system, and then you would push a button to select what you wanted to do.
Apparently that was just too much.
Changed the programming to one button turned the system on and selected a device, but the time delays required were now the problem, so I heard:
Why does it take so long?
You cannot win.
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Post 12 made on Saturday July 2, 2016 at 13:15 |
Al Dubya Long Time Member |
Joined: Posts: | December 2004 43 |
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On July 1, 2016 at 22:57, buzz said...
In some circles there is a "Can't use technology" merit badge. They worked hard for that badge, they are proud of it, and they will flash it at every opportunity. We are friends with a couple who are just like that!
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Al |
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Post 13 made on Saturday July 2, 2016 at 13:30 |
jimstolz76 Loyal Member |
Joined: Posts: | December 2007 5,607 |
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I'm still shocked when people can't understand that they should hit "Watch TV" to watch TV.
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Post 14 made on Saturday July 2, 2016 at 14:03 |
roddymcg Loyal Member |
Joined: Posts: | September 2003 6,796 |
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On July 1, 2016 at 22:04, thecapnredfish said...
While I would like to agree. Some people are so dumb you could hand them a remote that has one button that says tv on and they would be confused. I had a guy ask me the other day why they have to paint the road with spray paints of different colors. I said they mark utility locations. He responds back why can't they paint in the grass? Because you dumb fukk, the utilities are not there. Then you get the dumb lady that calls you for a network problem and you begin to trouble shoot. She runs in saying why does my ipad not hwork? Pronanly because I am working on your network. A steering wheel and windshield is a user interface and many still cant figure it out. But I get the remote interface. They can push watch tv, but then do not know what the other buttons do to the cable box. The guys were telling me about a lady who was complaining that her alarm was not reporting. While complaining she had her Comcast modem/phone in her hand she had just removed. Trying to explain to her removing the modem is why the alarm was not reporting was futile.
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When good enough is not good enough. |
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Post 15 made on Saturday July 2, 2016 at 15:15 |
kwkshift Active Member |
Joined: Posts: | February 2004 508 |
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On July 2, 2016 at 13:30, jimstolz76 said...
I'm still shocked when people can't understand that they should hit "Watch TV" to watch TV. This. Especially when we put icons on the touchscreen! They look at you puzzled like you have 2 heads.
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