What make and model is the computer? 32 bit or 64 bit? On wifi or lan? SSD or no SSD? Gray or Silver? Plugged in or on battery? Screen at full brightness or half brightness? Speakers turned up? What floor are you on? A house or an apartment? Did you try at night or during the day? Before lunch or after lunch? Is the client over 6 feet tall? Has client been to church/temple lately? What pets are in the house? Do they have cable or satellite? Is this a coastal property or inland? Democratic house or Republican? Is the lawn more or less than 2.1 inches long? What color mailbox does the client have?

How can you expect us to help you without all the info?