Maybe Drew could bend the ear of the higher ups to produce products that don't suck so that we don't have to call them and listen to their damn hold music.
RTI….. Cool, innovative products that don't work half the time. :(.
Sorry, too many broken T2i and T2x over the past few months.
ETA: I think Drew has worked there for over a decade now.
I am a trained professional..... Do not attempt this stunt at home.