What it can do.

Send text
Call out
Send email. (Exchange/outlook)

What it is not doing

Displaying new incoming text alert or ding sound, must look at text to see new.
Receive incoming calls, all incoming get voice mail on second ring.
Emails have not updated since Friday.

What I have tried.

Software up to date
Reset all settings
Restarted many times
Call settings set to everyone, not default favorites
Smashing it, otter box is pretty tough but I have not tried that hard at smashing it. But there are train tracks nearby.

Thank you