On August 21, 2015 at 11:32, KeithDBrown said...
I had a similar experience with an Elan g! system yesterday. Customer called and said that everything was working perfectly, but the "skip forward" button for his DirecTV wasn't working. I was in front of my computer and logging into his system as soon as he called so I looked and, sure enough, the IR command wasn't assigned correctly on the HR2. Made the change and as soon as he finished explaining the problem I said, "try it now."
It worked, and the guy started giggling. He said, you just fixed the remote while I was holding it in my hand, from 50 miles away.
Sometimes technology is great...too bad we missed the issue in the first place.
I'll give you something almost better. Elan has a driver for bluebolt. Put the router and modem on outlets on a 4315. Then put a toggle button on the home screen of the Elan user interface. Make that button power cycle the bluebolt to reboot the network. Set the toggle button so that when the related outlet is on, it automatically turns the toggle button back on. Now, If they have a problem, they reboot their network without having to get out of their chair.
Of course, setup the auto ping and reboot on the bluebolt too so most of the time any network problems are self correcting before they know it.
I saw on the Elan forum that someone has the one way commands to control a wattbox too. As soon as I have time I'm going to try it because I prefer ovrc.
