Customer calls, says needs some work done fast, they have an account with us.
We don't have what you'd call "accounts." I check the computer. A moment later I deliver the bad news: "Sir, having an open invoice for $600 for four years does not constitute an "account." I kept to myself that it constitutes a no-account client!
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
