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Original thread:
Post 56 made on Saturday July 25, 2015 at 09:13
Ernie Gilman
Yes, That Ernie!
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December 2001
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On July 25, 2015 at 01:43, Mac Burks (39) said...
When the client mentions the expert friend/family members opinion just laugh and say "that guy is a fool". Then change the subject.

That sounds like an instant way to qualify a client. Either he'll handle it because he knows in his heart that you're right, or you're out the door.

On July 24, 2015 at 23:38, buzz said...
One of the toughest situations that I face is the unseen "expert friend" who claims to know more than I do about whatever. The friend says that I should have used a model XYZ router or just stick a WiFi repeater somewhere.

One of my mottoes is "when you hear the word 'just,' the person is about to omit seventeen details absolutely crucial to the success of the process."  Anybody trying to be technical who says "just" is either a fool or is assuming the other person already knows those seventeen things. We here fall into both groups.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw


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