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Dear IT guy, don't touch my stuff!
This thread has 72 replies. Displaying posts 1 through 15.
Post 1 made on Wednesday July 22, 2015 at 14:34
Fins
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So I'm in the middle of a service call for one club, when the IT for the restaurant at another club calls me. He took it upon himself to replace the router (that I also originally installed) and now the vantage lighting system doesn't work. He wants to know if I can tell him how to fix it.

Yes, I can. Call my office to schedule a service call and tell me if I send the bill to the club or to you for screwing with stuff without asking about potential problems.

His reply was, well, what if I just reset the lighting system?

That's when I proceeded to explain if he touches it, he's responsible for the bill.
Civil War reenactment is LARPing for people with no imagination.

Post 2 made on Wednesday July 22, 2015 at 14:46
radiorhea
Super Member
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On July 22, 2015 at 14:34, Fins said...
So I'm in the middle of a service call for one club, when the IT for the restaurant at another club calls me. He took it upon himself to replace the router (that I also originally installed) and now the vantage lighting system doesn't work. He wants to know if I can tell him how to fix it.

Yes, I can. Call my office to schedule a service call and tell me if I send the bill to the club or to you for screwing with stuff without asking about potential problems.

His reply was, well, what if I just reset the lighting system?

That's when I proceeded to explain if he touches it, he's responsible for the bill.

This drives me to...

I want to design a rack blank with the words


DO NOT TOUCH OR YOU COULD BE SERIOUSLY KILLED


by original install company who has to warranty it.
Drinking upstream from the herd since 1960
Post 3 made on Wednesday July 22, 2015 at 15:26
Mac Burks (39)
Elite Member
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That ranks up there with...

Client: Hi, the crestron system isn't working.
Us: What part of the crestron system isn't working? Can you control lights and thermostats and arm/disarm security?
Client: I cant control the DirecTV boxes but everything else seems to be working fine.
Us: Your system has 8 cable boxes.
Client: We switched to DirecTV.
Us: Did your crestron system stop working after the DirecTV installers left?
Client: Yes.

Avid Stamp Collector - I really love 39 Cent Stamps
OP | Post 4 made on Wednesday July 22, 2015 at 15:42
Fins
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When I went by to see what was wrong, I was reminded that I put a warning sticker on the router that stated the network contains static addresses and altering the router or replacing it could cause system failures.

The idiot thought if he reset the router and put it back the same way I had it, he should be fine. Yet he was guessing at what that configuration included
Civil War reenactment is LARPing for people with no imagination.

Post 5 made on Wednesday July 22, 2015 at 16:03
3PedalMINI
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On July 22, 2015 at 15:42, Fins said...
When I went by to see what was wrong, I was reminded that I put a warning sticker on the router that stated the network contains static addresses and altering the router or replacing it could cause system failures.

The idiot thought if he reset the router and put it back the same way I had it, he should be fine. Yet he was guessing at what that configuration included

this is genius, do you have a pic of your sticker?
The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin
OP | Post 6 made on Wednesday July 22, 2015 at 16:41
Fins
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Somewhere I have the word file that I used to print them off with. I'll see if I can find it and send it to you. Btw, I also bought the largest neon pink mailing labels to use so that I could print the largest text as possible
Civil War reenactment is LARPing for people with no imagination.

Post 7 made on Wednesday July 22, 2015 at 16:48
goldenzrule
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You should just tape a picture of your gun rack to the equipment instead
Post 8 made on Wednesday July 22, 2015 at 17:30
thecynic315
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On July 22, 2015 at 15:26, Mac Burks (39) said...
That ranks up there with...

Client: Hi, the crestron system isn't working.
Us: What part of the crestron system isn't working? Can you control lights and thermostats and arm/disarm security?
Client: I cant control the DirecTV boxes but everything else seems to be working fine.
Us: Your system has 8 cable boxes.
Client: We switched to DirecTV.
Us: Did your crestron system stop working after the DirecTV installers left?
Client: Yes.


Or that the ____ is off. Try that Cable Power/BDP Power/etc Power button
Post 9 made on Wednesday July 22, 2015 at 20:45
highfigh
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On July 22, 2015 at 15:42, Fins said...
When I went by to see what was wrong, I was reminded that I put a warning sticker on the router that stated the network contains static addresses and altering the router or replacing it could cause system failures.

The idiot thought if he reset the router and put it back the same way I had it, he should be fine. Yet he was guessing at what that configuration included

Of all people to screw up a router, the IT jags are the ones I would have thought could do it correctly, as in, LOOK AT THE EFFING SETTINGS AND COPY THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 10 made on Wednesday July 22, 2015 at 21:20
Mac Burks (39)
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On July 22, 2015 at 17:30, thecynic315 said...
Or that the ____ is off. Try that Cable Power/BDP Power/etc Power button

Ugh...we have a project where the cable boxes all of a sudden started to behave differently For a couple of years they just stayed on. No discretes of course. Then one day they are all off. Site visit consists of pressing power button on cable boxes. It happens again 2 days later and again a day after that. We ended up putting a POWER toggle on the cable menu page so they can try that first before calling. We got 1 more email about it happening again but before i could troubleshoot the client wrote back saying "i was able to get it to turn on with the new POWER button.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 11 made on Wednesday July 22, 2015 at 23:21
Duct Tape
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On July 22, 2015 at 21:20, Mac Burks (39) said...
Ugh...we have a project where the cable boxes all of a sudden started to behave differently For a couple of years they just stayed on. No discretes of course. Then one day they are all off. Site visit consists of pressing power button on cable boxes. It happens again 2 days later and again a day after that. We ended up putting a POWER toggle on the cable menu page so they can try that first before calling. We got 1 more email about it happening again but before i could troubleshoot the client wrote back saying "i was able to get it to turn on with the new POWER button.

I always put a power toggle button on the remote for when this happens.  i just label it "Fix Cable"
[Link: facebook.com]
Post 12 made on Wednesday July 22, 2015 at 23:34
Wozman
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On July 22, 2015 at 20:45, highfigh said...
Of all people to screw up a router, the IT jags are the ones I would have thought could do it correctly, as in, LOOK AT THE EFFING SETTINGS AND COPY THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So as an 'IT guy' I've had to replace routers where for many different reasons being able to login and look at the original settings isn't possible. In these cases what I do is run an IP and port scan of the most common subnets and then investigate which services are actually used by temporarily inserting my laptop as a man in the middle and capturing the packets while certain activities are triggered (flipping switches, blinds, etc), and then I have a pretty good idea of what needs to talk to what and how. It's easy to setup a new router with all essential port forwards and settings after you have a proper map of the network, unfortunately most IT guys will just assume things and not be that thorough..
Post 13 made on Thursday July 23, 2015 at 00:06
Ernie Gilman
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On July 22, 2015 at 23:34, Wozman said...
...and then I have a pretty good idea of what needs to talk to what and how. It's easy to setup a new router with all essential port forwards and settings after you have a proper map of the network, unfortunately most IT guys will just assume things and not be that thorough..

Are you saying that most IT guys don't have the imagination to think beyond making physical connections? This stuff is immensely customizable. Ignoring that should be basis for losing a lawsuit, or at least losing payment for any and all work they did on the system, as well as paying the original installer to fix it.

Guys who come on scene later seem to think they know everything!
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 14 made on Thursday July 23, 2015 at 06:52
buzz
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I have mixed experiences with "IT" types. Some are arrogant and assume that the stereo guy is stupid and that only an IT person can know what is "best". Others are great to work with.

One of my worst experiences was with an alarm guy who assured his clients that the only way his alarm would work is if the client contracted for a second Internet service dedicated to his alarm. I can imagine that he had all sorts of trouble with client systems because he kept moving the IP addresses for his fixed address devices. Every time I went back to that house I found one or more of his devices inside the DHCP range. Rather than attempting deal with a stone, I would quietly move the DHCP range out of his way, only to discover that he had moved again on my next visit.
OP | Post 15 made on Thursday July 23, 2015 at 09:45
Fins
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On July 22, 2015 at 23:34, Wozman said...
So as an 'IT guy' I've had to replace routers where for many different reasons being able to login and look at the original settings isn't possible. In these cases what I do is run an IP and port scan of the most common subnets and then investigate which services are actually used by temporarily inserting my laptop as a man in the middle and capturing the packets while certain activities are triggered (flipping switches, blinds, etc), and then I have a pretty good idea of what needs to talk to what and how. It's easy to setup a new router with all essential port forwards and settings after you have a proper map of the network, unfortunately most IT guys will just assume things and not be that thorough..

Another alternative, pick up the phone and call me to see what could be screwed up. Like I said, my number was on the router
Civil War reenactment is LARPing for people with no imagination.

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