On July 25, 2014 at 11:46, Mac Burks (39) said...
What should have happened is the homeowner should have said "hold on now monopoly cable guy...my house is more sophisticated than you are used to so i have to schedule a real technician to come and hold your hand".
This will never happen unless we train our customers to do just that. We train them to know that WE are in charge of the network and before the cable guy comes out, the cable company knows that the installation must be coordinated with us so the system continues to work.
This is another place where it's not a collection of items that work, it's a system that is customized to work in a particular way.
