Your Universal Remote Control Center
RemoteCentral.com
Custom Installers' Lounge Forum - View Post
Previous section Next section Previous page Next page Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Page 2 of 2
Topic:
Cable guy strikes again
This thread has 19 replies. Displaying posts 16 through 20.
Post 16 made on Friday July 25, 2014 at 11:44
Mac Burks (39)
Elite Member
Joined:
Posts:
May 2007
17,515
On July 25, 2014 at 11:12, King of typos said...
Please tell me that you are joking... I just can't imagine that any "tech" would say that a simple modem needs to be installed vertically. If it had wifi built in, then I can understand. But there are many wifi routers out there, Apple's Airport Extreme for example, are designed to be laid flat.

However, I have heard some other dumb ideas from other techs. So truthfully, I'm not surprised.

KOT

My uneducated guess is that one of the reasons modems are designed to stand upright is so that people don't bury them in a cabinet and close off all ventilation. By making the vertical you make it impossible to stack things on top of it.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 17 made on Friday July 25, 2014 at 11:46
Mac Burks (39)
Elite Member
Joined:
Posts:
May 2007
17,515
On July 25, 2014 at 03:20, King of typos said...
Still, what kind of installer would install a modem at the location of a single computer. Instead of into the wifi router/network?

The lazy kind who has a support ticket that says "install new modem" so he installed it in the easiest place he could find. Like right next to the desk with the computer on it.

Fins, if the cable installer had actually installed the new modem into the network. Do you think you probably would not of received a call to go down to the client's house?

KOT

What should have happened is the homeowner should have said "hold on now monopoly cable guy...my house is more sophisticated than you are used to so i have to schedule a real technician to come and hold your hand".
Avid Stamp Collector - I really love 39 Cent Stamps
Post 18 made on Friday July 25, 2014 at 11:50
Mac Burks (39)
Elite Member
Joined:
Posts:
May 2007
17,515
On July 25, 2014 at 06:50, thecapnredfish said...
I have to ask. Why does everyone think it is the ISP is responsible for everything in a customers house to function as normal. You or someone installed all of this network gear and the ISP changed a key piece for service. Now we go back and get things the way we need them. I never expect the cable company to make sure my RTI systems, Crestron , streaming services , cameras and DVR. Service call, that's is the way it is.

The only issue here is that the cable guy didn't just change the key piece for service. If he had just swapped devices it would have been fine. But he took it one step further into cable-company-nonsense-land and moved it to a new location.

The only reason he did that is because hes lazy or doesn't know what hes doing or a combination of both. I'm surprised he didn't blast a hole out of the clients house and tack RG6 across the floor to get to the new location...and charge him for the trouble.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 19 made on Friday July 25, 2014 at 13:49
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
30,104
On July 25, 2014 at 11:46, Mac Burks (39) said...
What should have happened is the homeowner should have said "hold on now monopoly cable guy...my house is more sophisticated than you are used to so i have to schedule a real technician to come and hold your hand".

This will never happen unless we train our customers to do just that. We train them to know that WE are in charge of the network and before the cable guy comes out, the cable company knows that the installation must be coordinated with us so the system continues to work.

This is another place where it's not a collection of items that work, it's a system that is customized to work in a particular way.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 20 made on Friday July 25, 2014 at 15:17
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,311
On July 25, 2014 at 11:12, King of typos said...
Please tell me that you are joking... I just can't imagine that any "tech" would say that a simple modem needs to be installed vertically. If it had wifi built in, then I can understand. But there are many wifi routers out there, Apple's Airport Extreme for example, are designed to be laid flat.

However, I have heard some other dumb ideas from other techs. So truthfully, I'm not surprised.

KOT

It does have built-in WiFi and that's the reason they recommend this. If WiFi is disabled, it's not a problem.

Your comment about the Airport Extreme has the operative phrase- " are designed to be laid flat". The Arris has feet on one end, not on all surfaces.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Page 2 of 2


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse