Instead of raising my rates when the intro period was over they downgraded my service. I kept waiting for the bill to increase but it never did. I loathe their "support" team. I wish i could go to a website, create an account, enter my contact and payment info and have high speed internet just turn on. Thats how i got electricity. Its how i buy shoes. Why cant this technology based company jump up here to 2014 with the rest of us?