I can understand his concerns. It was the heat of a moment that cost him time and a frustrated customer. However, This company has really good tech support, customer service and there will be more times they will go to bat for you and your customer than what you have run into this time. We recently found that due to the purchasing amount our company has done with them this year we are being credited back to our account a very large sum of money. I mean unbelievable amount. That would give them a pass for a soccer day.

I am going to ask them to give me the money so I can upgrade the house.