I guess perception is reality....I've never had an issue with calling in and speaking to a human for more than 15 seconds. Of course tech support is longer but it isn't as bad as RTI or submitting a ticket with Savant and waiting 2-4 hours. Because you pick the one day and the one 2 hour window the office decides to slack off your upset? It's more like you have a sour taste because of a couple of failures and you are looking for more fuel.

The irony is that they are a company who has value products that allows smaller guys to grow their business while maintaining a decent profit. Now that you've moved up the food chain and want to sell more expensive products, then do so. I would love to only have customers who can afford Savant pro series chassis, AudioControl network amps, James landscaping systems, or the best of every category. But we aren't there YET so I will continue to support Snap where appropriate.

And yes we are moving to Planet/MikroTik for all switching and routing ;)