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Original thread:
Post 68 made on Tuesday December 24, 2013 at 08:54
gpaul_snapav
Snap AV
Joined:
Posts:
March 2011
172
On December 24, 2013 at 08:07, drewski300 said...
Jay/G. Paul,

We have an issue with a Snap DVR and a Savant system as well. Our problem is the stream will eventually stop displaying real time within Savant's app. We have a project with a doorbell trigger that switches the in-wall iPads to the front door and gate cameras. The homeowner has noticed the stream will eventually stop leaving a frozen image. It will take 5-10 mins or longer but they noticed it because when someone presses the doorbell while they aren't home all of the iPads will be displaying camera views for a long period of time. I haven't seen it in action and this hasn't been a high priority fix for us over the holidays but it is something I wanted to look into. I just assumed it was some sort of cache issue. The WPS app works fine 100% of the time and the Savant camera view will work if you leave the camera page and go back to it again.

Drewski3000,

Thanks for your feedback. Let’s catch up after the holidays to confirm the issue and see how to solve it (I will email you direct). We will work with Savant since drivers for their system are written only by them but we have a great relationship with the Savant team and can coordinate to get any issues solved. Merry Xmas Eve -
G. Paul Hess
SnapAV Chief Product Officer
[email protected]


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