So the issue is related to 3rd party hardware, and the unit that was shipped back was shipped to the wrong address and was the wrong item, and all this is Snaps issue how? I understand it frustrating that the unit isn't working 100% with Savant, but working with Snap helps correct this issue, and Gpaul has always followed through with any issue anyone on the forum has had. You also have only 2 units with an issue, on the same system, and also have other Snap DVRs working with no issues in the field. It sounds like you were a bit unfair to them. Just my opinion.