I have been programming URC for several years and harmony's on occasion due to customers already having purchased a harmony. From now on, I will simply walk away and not touch the harmony. My advice is, if the customer can't program it their selves, then the harmony remote will not work for that system. As a programmer you have to find a work around for nearly every custom macro you need or custom button. It is not worth it at any level.

By the way, I recently started working with RTI remotes and believe this is my remote for the foreseeable future. It is harder initially, but it allows many options CCP just doesn't. URC seems to me to have decided that they need Total Control so, their new products in Total Control line are what you need for the future and these product are not compatible with CCP. This is the main reason I'm leaving URC.