Well, as the one who developed the new URC Control Room - I am happy to hear your issues with the site so we can resolve them for you. I have a new forum specifically designed to hear these ideas, questions, and concerns so they can be addressed. Thus far I believe we have came to a great solution on all issues that have arisen.

The public website is being revamped as well - it is just going to take longer (I'm not apart of that upgrade - so I can't provide much information). I know the Marketing Team has some really great ideas to make it very end-user friendly and easy to navigate. Stay tuned for the official announcements on that. It should be a complete re-write of the site so expect it to be pretty awesome!

As for your issue with "3 letter search" it has always worked in the Knowledge Center. This is not easy to provide on the Forums side since it uses MySQL searching and that is limited by default by all modern versions of MySQL. I am working on this though - so hopefully I can resolve the issue in the next hour or two.