On May 19, 2013 at 00:28, FortressSeating said...
When the decision was made to not open up Turmll as a dealer I fully understood that it probably wouldn't sit well with him, and the likelihood of us ever doing business is about 0. That's the risk a manufacturer has to take when they protect their existing dealer base.
So you might not find that professional (I disagree, I think it's the definition of being professional), but your scenario and what occurred are completely different and I think you'd feel different if the shoe was on the other foot.
You should be using this as a learning experience, but this seems to be a classic example of learning the wrong lesson. Your handled this poorly, and it's not only Turmll you lost as a dealer but others. Your seating looks great, but I'd now never consider doing business with you. What bothers me especially is that you are still here defending what you did, instead of realizing "holy crap, I've created a sh*t storm here, I'll never do that again".
When a dealer calls a manufacturer there is an expectation of confidentiality. I don't call up a manufacturer with the expectation that they'll turn around and call someone else they think might be involved in the same project. I expect them to operate professionally and say nothing to either dealer. *All you had to do was say no to signing up Turmll*.
I've heard of manufacturers operating like this, but luckily as an owner have not once in 17 years experienced it. Never once have I had a manufacturer call me and try to tip me off about someone else competing against me, nor has it happened in reverse.
Last edited by David Haddad on May 19, 2013 19:02.
