I have had a Pronto 3500 for a number of years and am very happy with its performance. My issue is that I have replaced my old cable box with a new Xfinity RNG200N. Since my original professional programmer is no longer in business, I have tried using the NG software in the "learning" mode with the remote that came with the Cisco DVR and while the software indicates the buttons are learned, the Cisco doed not respond either in test mode or after downloading the configuration to the pronto. This is very frustrating and I am ready to call in the professionals (again) which is leading to another problem. I called a few custom installers and they have tried to sell me on their preferred controllers. Before I go this route, does anyone know of experienced programmers in the Naples Florida area?

Thanks