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Pronto 3500 and Cisco DVR
This thread has 9 replies. Displaying all posts.
Post 1 made on Tuesday February 26, 2013 at 16:11
smb993tt
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I have had a Pronto 3500 for a number of years and am very happy with its performance. My issue is that I have replaced my old cable box with a new Xfinity RNG200N. Since my original professional programmer is no longer in business, I have tried using the NG software in the "learning" mode with the remote that came with the Cisco DVR and while the software indicates the buttons are learned, the Cisco doed not respond either in test mode or after downloading the configuration to the pronto. This is very frustrating and I am ready to call in the professionals (again) which is leading to another problem. I called a few custom installers and they have tried to sell me on their preferred controllers. Before I go this route, does anyone know of experienced programmers in the Naples Florida area?

Thanks
Post 2 made on Wednesday February 27, 2013 at 16:00
Lowpro
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If I was local to you I'd be happy to assist. That being said, how are you sending the IR codes to the DVR? Are you sending IR to the DVR direct "line of sight" or is a Philips RFX6x00 extender involved or other IR system which uses IR emitters. There's always the possibility for instance that you've successfully learned the needed IR codes, but that the IR codes are not being received successfully by the DVR due to the IR emitter placement or perhaps due to flooding the IR receiver of the DVR. Of course the codes themselves may be the issue. Always a good idea as well to double check and make sure the configuration file is not in some way to blame.
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OP | Post 3 made on Wednesday February 27, 2013 at 20:18
smb993tt
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Thanks for the response Lowpro. I have input the codes for the new Cisco box using the Pronto NG software with the pronto attached via USB. After opening my existing configuration file, I brought up the screen images that correspond to those on my pronto when I am controlling the older Scientific Atlanta box. Since these screens have all the information I require to completely control my cable functions, I used these as a starting point. On each screen shot, I double click, or right click, on a "button" , say the number 1. Then I delete the existing "learnt ir code" and click on "learn code", press the number 1 on the Cisco remote and the code is accepted by the software. I did this for all cable screens and buttons, saved the configuration under a new name and downloaded to the pronto. Then to my disappointment, it doesn't work. I have located the ir blaster over the eye of the Cisco box. I am using the Philips rf to ir converter and the pronto in rf mode. Any insight would be welcome.
Post 4 made on Wednesday February 27, 2013 at 20:40
3FG
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The RNG200 uses the XMP IR protocol, and many remote models aren't able to learn it well.  Instead of learning, use the Pronto Hex codes starting in post 16 of this thread.  Those codes were evidently learned by an RTI learner.  If you have still some reliablilty problems (not a complete failure), post back and I'll generate Pronto Hex that is completely clean.
OP | Post 5 made on Thursday February 28, 2013 at 10:43
smb993tt
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Thanks 3FG. I will manually input these and let you know the results.
OP | Post 6 made on Friday March 1, 2013 at 16:31
smb993tt
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Thanks to Lowpro and 3FG, I have a fully functional Pronto again. Codes work perfectly with only slight issue when powering on and off my system. Cisco box does not always respond and I have to turn system off or on twice for the STB to obey. I'll keep working on this.
Post 7 made on Saturday March 2, 2013 at 00:24
3FG
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The power issue doesn't sound like an IR issue, but just in case, try this one for Power toggle:
0000 006D 0012 0012 0008 0022 0008 0041 0008 001D 0008 006A 0008 0032 0008 0032 0008 002C 0008 0065 0008 020C 0008 0022 0008 0041 0008 001D 0008 001D 0008 002C 0008 0037 0008 001D 0008 001D 0008 0BEF 0008 0022 0008 0041 0008 001D 0008 006A 0008 0032 0008 0032 0008 002C 0008 0065 0008 020C 0008 0022 0008 006A 0008 0046 0008 001D 0008 002C 0008 0037 0008 001D 0008 001D 0008 0BEF
OP | Post 8 made on Wednesday March 6, 2013 at 15:43
smb993tt
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Thanks 3FG, I will try this new code next week when I'm back at my other house. My current "kluge" is to add a Cisco STB power button to one of my screens to turn the box on and off if the activity button doesn't. I'll let you know how it works.
OP | Post 9 made on Thursday March 21, 2013 at 21:55
smb993tt
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Well, I tried the new power code and it didn't work so I went back to the most recent configuration, including the "power button kluge". I guess I don't quite understand how a toggle type power button works. For instance if I am watching a blu ray and then turn the system off, the Pronto will sequentially turn off all components, even if they were never turned on for the specific activity. However, when the Pronto turns off the Cisco box, it actually turns it on necessitating me to either manually turn it off at the box or go to the screen that has the recently added power button.

Any ideas would be appreciated.
Post 10 made on Monday March 25, 2013 at 20:04
Lyndel McGee
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12,992
1. Leave the cable box on.

2. Try using the 'Menu' button to power the unit on and the Power Toggle to power it off. Not sure if this will work but might be worth a try.
Lyndel McGee
Philips Pronto Addict/Beta Tester


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