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Original thread:
Post 25 made on Saturday March 31, 2012 at 09:41
gpaul_snapav
Snap AV
Joined:
Posts:
March 2011
172
Hi Gman,

I am sorry for the issues you are experiencing! I concur with Brent on the topic of A vs. B, there is a lot confusion and many times simply re-terminating solves the issues.

Your issues are either bandwidth related (ex: the DVD menu in 1080i works but video in 1080p does not) which could be due to terminations or length of cable –OR- the issues are EDID settings.

Please call Vernon (our Hardware QC Engineer) on Monday and we can mock up your system to solve your problem. We will need to know:

•Please confirm all model number sources and displays
•Which model Samsung TVs do you have?
•Which model DVD player?
•What inputs are your sources connected to?
•What outputs are your displays connected to?
•How long are your CAT5 runs?
•Is the CAT5 shielded?
•Are there any breaks in the CAT5 (wall plates, splices, etc)

We will get you going!
G. Paul Hess
SnapAV Chief Product Officer
[email protected]


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