On May 15, 2011 at 18:49, Gman-north said...
I'm not sure Crestron will honour the warranty. The selling Ebayer is from the states and I'm fairly sure they wont ship to Canada on an item that was initially sold in the US. He would probably have to contact the dealer that sold him the items and have the RMA's run through him. I could be wrong though....
You are correct about the process but the warranty will be honored as long as the ebayer answers his phone. You tell client its not working. Client calls person he purchased it from. Ebayer calls crestron to get an RMA. Client then sends in the part to either crestron directly or to the ebayer. Once repaired the item is then sent back to the client or ebayer.
